Last updated: 3rd December 2025
This Privacy Policy explains how Lux Nets (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or interact with https://luxnets.co.za (“the Site”), submit enquiries, or purchase our products and services.
By using the Site, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
When you:
submit a quote request
contact us via forms or email
place an order
subscribe to updates (if applicable)
We may collect:
Full name
Email address
Phone number
Property address or installation location
Photos, videos, or site measurements you submit
Project details or preferences
Billing or delivery information
1.2 Automatically Collected Information
When you browse the Site, we may collect:
IP address
Device type
Browser type and version
Pages viewed and time spent on the Site
Referring website
Cookies and usage data (see section below)
This data helps us improve user experience, diagnose errors, and optimise our services.
1.3 Cookies & Tracking Technologies
We may use cookies or similar tools to:
remember your preferences
analyse Site performance
measure traffic
improve functionality
You may disable cookies in your browser settings, but some features of the Site may not function correctly without them.
How We Use Your Information
We use your personal information to:
Provide quotes, pricing, and installation recommendations
Respond to enquiries and customer support requests
Process and manage orders, deliveries, and installations
Assess project suitability based on photos and property details
Improve Site performance and user experience
Communicate important updates, booking confirmations, or project changes
Comply with applicable legal obligations
We do not sell, rent, or trade your personal information.
Sharing Your Information
We may share your information only when necessary to fulfil our services or when legally required:
3.1 Service Providers (if applicable)
This includes trustworthy third parties involved in:
payment processing
bookkeeping or accounting
website hosting
email communication tools
delivery or courier services
marketing analytics
These providers access data only as needed and must protect it.
3.2 Legal Requirements
We may disclose information if required to:
comply with a legal obligation
prevent fraud or misuse
protect our legal rights
Data Storage & Security
We take appropriate physical, technical, and administrative measures to protect your data against:
Loss
Theft
Unauthorized access
Misuse
Alteration
However, no online system is 100% secure. We cannot guarantee absolute security but follow industry best practices where reasonable.
Data Retention
We retain your information only for as long as necessary to:
Fulfil the purpose it was collected for
Meet legal or accounting requirements
Handle any disputes or warranty matters
Installation project details, invoices, and essential documents may be kept for the legally required retention period.
Your Rights
Depending on your jurisdiction, you may have the right to:
Request a copy of the personal data we hold
Correct inaccurate information
Request deletion of your data (where legally permissible)
Withdraw consent to marketing communications
Object to automated data processing (if used)
To exercise these rights, contact us at the email below.
Third-Party Links
Our Site may contain links to external websites.
We are not responsible for the privacy practices, security, or content of those third-party websites.
Children's Privacy
Our services are not directed at children under 16 years old.
We do not knowingly collect information from minors.
If information is collected unintentionally, we will delete it upon request.
International Data Processing
If you access the Site from outside our primary country of operation, your data may be processed in another jurisdiction.
By using the Site, you consent to this transfer and processing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective once posted on this page.
We encourage you to review it periodically to stay informed about how your data is handled.
Contact
If you have questions or requests regarding this Privacy Policy, please contact: hi@luxnets.co.za